Cultivating Harmony and Growth in Medical Sales with Armada's Strategic Interventions
Our Clients' Background
A medical sales team manager sought Armada's executive coaching to improve the organization's culture and overall performance.
The team faced challenges, including a tense work atmosphere, high attrition, onboarding difficulties, isolation among members, loss of institutional knowledge, and communication silos hindering cross-functional knowledge.
Using Armada’s Personal Boundary Assessment and tension management methodology, we set to work diagnosing the root causes of the team issues and created a strategy for rapid improvement.
The team faced challenges, including a tense work atmosphere, high attrition, onboarding difficulties, isolation among members, loss of institutional knowledge, and communication silos hindering cross-functional knowledge.
Using Armada’s Personal Boundary Assessment and tension management methodology, we set to work diagnosing the root causes of the team issues and created a strategy for rapid improvement.
Our Implemented Solutions
1
Self-Assessment
The client's hesitation in assuming a leadership role impeded problem resolution.
Armada used the Leader's Self-Assessment, offering a concise snapshot of crucial cultural building blocks, to expand the leader’s awareness.
This proprietary tool highlighted areas lacking positive cultural contributors—a vital insight for cultural transformation.
Transitioning from the executive brief, Armada utilized additional tools—the executive boundary profile and needs gap analysis.
Armada used the Leader's Self-Assessment, offering a concise snapshot of crucial cultural building blocks, to expand the leader’s awareness.
This proprietary tool highlighted areas lacking positive cultural contributors—a vital insight for cultural transformation.
Transitioning from the executive brief, Armada utilized additional tools—the executive boundary profile and needs gap analysis.
2
Boundaries and Needs
The boundary profile mapped key personal facets often overlooked by traditional metrics. It exposed lacking boundaries hindering the leader and their team(s), directing focus to problem areas.
The needs gap analysis identified where the leader's needs went unmet, laying the foundation for collaborative environments.
This approach shed light on unspoken team pain points.
Armada also equipped the client with two crucial skills: tension management at the leadership level in response to others' needs, and tension management at the group level—forming the basis for recognizing conflict as an opportunity for growth.
Because the needs gap analysis revealed communication issues, Armada also guided the executive client in implementing structured 1-1 meetings. Decoding others' modes of operation shifted the tone of these meetings, building trust within the team.
The needs gap analysis identified where the leader's needs went unmet, laying the foundation for collaborative environments.
This approach shed light on unspoken team pain points.
Armada also equipped the client with two crucial skills: tension management at the leadership level in response to others' needs, and tension management at the group level—forming the basis for recognizing conflict as an opportunity for growth.
Because the needs gap analysis revealed communication issues, Armada also guided the executive client in implementing structured 1-1 meetings. Decoding others' modes of operation shifted the tone of these meetings, building trust within the team.
3
Team Development
Simultaneously, by establishing communication and tension management foundations, the executive client demonstrated how to:
• Create a culture around healthy needs expression
• Teach team members to recognize, form, and communicate boundaries
• Integrate the concept that Conflict is a Call to Greatness
Encouraging the open expression of needs prevented blind spots in executive vision. Fostering boundaries created a supportive culture where needs are expressed confidently. And increased exposure to each other’s work activities shifted the team mindset from competition to collaboration.
• Create a culture around healthy needs expression
• Teach team members to recognize, form, and communicate boundaries
• Integrate the concept that Conflict is a Call to Greatness
Encouraging the open expression of needs prevented blind spots in executive vision. Fostering boundaries created a supportive culture where needs are expressed confidently. And increased exposure to each other’s work activities shifted the team mindset from competition to collaboration.
The Outcomes
As a result of Armada's efforts, the executive client, armed with an integrated leadership toolset secured a promotion and fostered growth within the team.
A year later, turnover reduced to zero, and the team expanded into another division.
A year later, turnover reduced to zero, and the team expanded into another division.
Jealousy was eradicated by addressing its root cause—anger due to a scarcity mindset.
The team embraced the reality of winning and losing together, fostering a cohesive unit.
The team learned to channel tension productively, preventing it from affecting results.
“By bringing individuals to a new level of self-awareness, Hutton and the Armada team open new possibilities for exponential growth for the entire company.”
What Hutt and Armada are doing is fundamentally different from anything in the consulting and coaching industry. Instead of teaching 'time-tested' (outdated) techniques – which no longer work – they transform your vision of what is possible through new ways of communicating and interacting with people, the world around you, and yourself.
Ready For Results?
If you're an industry professional who is ready to drive change through leadership and cultural impact, schedule a free consultation today.
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